| Tuesday, January 12, 2010
To register for the current meeting is simple; just click on the Meeting Registration link, above.
Date: Tuesday, March 9, 2010
Location: Snyder's Willow Grove Restaurant
841 North Hammonds Ferry Road
Linthicum, MD 21090
410-789-1149
Topic :
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Making an Effective Transition from CMMI-DEV for Development to CMMI-SVC for Services
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| Presenter: |
Ralph Williams |
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| Registration: |
8:00 a.m. to 9:00 a.m. |
| Opening Remarks: |
9:00 a.m. to 9:05 a.m. |
| Presentations: |
9:05 a.m. to 12 noon |
| Lunch: |
12 noon to 1:00 p.m. |
| Q & A: |
1:00 p.m. to 2:00 p.m. |
NOTE: Change is happening throughout the nation and the world. QAAM’s costs have increased and for the first time in 10 years, QAAM must change the meeting fee from $30 to $35.
ABSTRACT
This presentation focuses on how to leverage the advantages of an already deployed CMMI® for Development V1.2 to secure a “practical” approach to applying CMMI-SVC and attain management support. This presentation can be valuable to understand the basic model or to implement CMMI for Services effectively. Customers needed to answer “Why do we need another model, Why CMMI for Services?” to realize comprehensive management support. This started with the relationship that servicing fielded systems is a growing part of the business and is a key driver in the DoD’s strategy. Admiral Michael G. Mullen, Chief of Naval Operations, and the current Chairman of the Joint Chiefs of Staff said on May 15, 2006: “We have a tendency to look at what it takes to get a program out the door. We don't think too much about what the life cycle is. It's “Can I build it?” I would like us all to be mindful of what it costs to operate whatever we are building for whatever its life is going to be, because I have to pay that bill every single year.” This presentation is a practical start to implementing CMMI-SVC is leveraging successful initiatives, such as the application of the CMMI for Development model. This presentation will identify key enablers to help your organization on your business improvement path; e.g. plans, tailoring, and status reports as well as making the most of those assets. Key areas to address in any improvement initiative are also briefly addressed in this presentation.
This presentation includes:
Reviewing the CMMI-SVC process areas and touching on the Goals and Specific Practices.
- Outlining Tricks and Tips to a successful implementation.
Organizing for improvement is another key aspect in any process improvement effort.
- Extending the Engineering Process Group to support the Services side of the organization thus becomes essential.
How the CMMI-SVC Process Areas can be applied at the organizational level and the program level to align with how they execute. It is important to align with the culture and the way the organization is structured.The top three reasons why business process improvement initiatives fail are:
- Lack of Senior Management Sponsorship
- Not addressing the Middle Management Black Hole
- Failing to align with the Organizational Culture
These causes of failure are, of course, common to both CMMI-DEV and CMMI-SVC. However, there are idiosyncrasies between the CMMI-DEV and CMMI-SVC models, such as, “What defines a project?” Cooliemon will share snippets of their implementation strategy for organizations seeking how to spread CMMI for Services. The CMMI-SVC challenge and its differences relative to CMMI-DEV are rooted in the seven process areas unique to this model:
- Capacity and Availability Management (CAM)
- Incident Resolution and Prevention (IRP)
- Service Continuity (SCON)
- Service Delivery (SD)
- Service System Transition (SST)
- Strategic Service Management (STSM)
- Service System Development (SSD) – (Addition)
This means that process definitions necessary to align the model to your business and how these process areas are leveraged must be included in the approach to process design, development, implementation and institutionalization. In addition, this means providing a cost effective CMMI-SVC compliant solution that also ensures the delivered product’s and services are in alignment with the contract. Effectively, service processes must consist of the multiple functions that are required to fulfill the contract and support the end product.
SPEAKER BIOGRAPHY:
Ralph Williams is leading expert in CMMI implementations and is the President of Cooliemon. Cooliemon, Inc. has unparalleled expertise in initiating, planning, developing, executing and sustaining continuous improvement initiatives. Cooliemon, Inc has helped many organizations reach higher levels of maturity with measurable results that last and is dedicated to helping organizations achieve excellence through business improvement. We provide our clients with proven methods for improving quality, increasing productivity, reducing cycle time and increasing performance. They are also a SEI Transition Partner for the CMMI® and specializes in business improvement, utilizing models/standards such as SEI's CMMI®, SW-CMM®, ISO and quality principles based on Deming, Juran, Crosby and Shewhart. Cooliemon’s customers, such as Raytheon Integrated Defense Systems (IDS) achieved a CMMI-DEV Version 1.2 Maturity Level 5 rating in November 2008 (scope 6,000+ engineers), are utilizing the CMMI-SVC model.
Directions:
Snyder’s Willow Grove Restaurant
From outer loop of beltway (I-695) heading east: Take I-695 east to exit 8 (Hammonds Ferry/Nursery Roads). Snyder’s Restaurant is visible as you exit. Turn right at the end of the exit ramp. Take the first right into Snyder’s parking lot.
From inner loop of beltway (I-695) heading west: Take I –695 west to exit 8 (Nursery Road). Stay to the right and turn right at the traffic light for Nursery Road. At second traffic light, turn right onto Hammonds Ferry Road.
Registration
If you have questions about the QAAM meeting or would like to register after March 5th, call Susan Burgess at 571-232-0683 or Ann Clarke at 410-750-1926.
Fee for the attendance is $35.00 and includes continental breakfast and lunch. QAAM does not accept credit cards. There is no fee if your company has a Corporate Membership and has slots available. If your company would like information about joining contact any of the QAAM officers listed at the bottom of on the QAAM Home Page.
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