Session Abstract: Learning Objectives: Understand what is in CMMI for Services What is common in CMMI for Services to other CMMIs When to use, and not use, CMMI for Services even in IT situations What are the process, procedure, work product, evidence and appraisal considerations in CMMI for Services
Speaker Bio – Mr. Hillel Glazer
Hillel Glazer is recognized as the world's leading authority on introducing lean and agile concepts into the compliance-driven world. He's often recognized as the "AgileCMMI guy" (agilecmmi.com) and is the SEI's go-to authority on Agile -- having co-authored their only paper on the topic and contributed the agile content in new CMMI for Development v1.3. He's helped companies of all sizes and industries around the world successfully blend lean & agile with CMMI and other requirements to achieve performance benefits, not just artifacts and certifications. His diverse experience base includes aerospace/defense and systems engineering, large and small consulting practices, Federal agencies, dot-com operations and financial, insurance, medical and transportation systems development and support. This is probably what gave him the necessary perspective and competencies to pioneer how to bring CMMI and Agile together as far back as 2001 when no one was ready to think about marrying the two. His interest in CMMI for Services was peaked when he saw the rising tide of service operations struggling to make sense of CMMI for Development in their non-development IT operations.